Orders & Payment
Q How do I place an order?
Simply browse our website at www.valduren.com, select your desired items, add them to your cart, and proceed to checkout. You will receive an order confirmation email once payment is successfully processed.
Q What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard), as well as other secure payment methods available at checkout. All transactions are encrypted and processed securely.
Q Can I modify or cancel my order after placing it?
Orders are processed quickly to ensure fast delivery. If you need to make changes, please contact us immediately at info@valduren.com or via WhatsApp at +971 56 545 7135. We will do our best to accommodate your request before dispatch.
Q Is VAT included in the prices?
Yes. All prices displayed on our website are inclusive of 5% VAT as required by UAE Federal Tax Authority regulations.
Shipping & Delivery
Q Where do you deliver?
We currently deliver to all Emirates within the United Arab Emirates. Please note that deliveries to islands, security-controlled zones, and defence areas may not always be possible.
Q How long does delivery take?
Orders are typically delivered within 2–3 working days from the date of confirmed payment. You will receive an email notification once your order has been dispatched.
Q How can I track my order?
Once your order is shipped, you will receive a confirmation email. For further tracking updates, please contact our Customer Service team via email or WhatsApp.
Q What happens if I'm not available to receive my delivery?
Our courier will attempt delivery over 2 days. Our Customer Service team will also reach out for an additional 3 days. If we are unable to complete delivery, the shipment will be returned to our warehouse and you will be contacted to rearrange.
Returns & Refunds
Q Can I return a product?
Yes. We accept returns within 7 days of receiving your order, provided the item is unused, unopened, and in its original sealed packaging. Please refer to our Returns & Refunds Policy for full details.
Q Can I return a fragrance that has been opened?
For hygiene and quality assurance reasons, fragrances and perfumes that have been opened or used cannot be returned. We encourage you to visit our boutique to experience a scent before purchasing.
Q What if I receive a defective or damaged item?
If your item arrives with a manufacturing defect or packaging damage, please contact us within 48 hours of receipt. We will arrange a replacement at no additional cost to you.
Q How long does a refund take?
Once your return is received and approved, refunds are processed to your original payment method within 5–10 business days, depending on your bank.
Products & Authenticity
Q Are all your products authentic?
Absolutely. Valduren is committed to offering only 100% authentic products sourced directly from authorised channels. Every item in our collection is genuine and quality-assured.
Q Do you carry niche or limited-edition fragrances?
Yes. Our collection includes a carefully curated selection of niche, artisan, and limited-edition fragrances alongside our core range. Visit our website or boutique to explore what is currently available.
Contact & Support
Q How can I contact Valduren?
You can reach us through any of the following:
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Email: info@valduren.com
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WhatsApp / Phone: +971 56 545 7135
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In-store: Valduren Boutique, Al Mu'tarid, Abu Dhabi
Q What are your customer service hours?
Our team is available Saturday through Thursday, 10:00 AM – 10:00 PM, and Friday from 2:00 PM – 10:00 PM (UAE time). We aim to respond to all enquiries within 24 hours.