Shipping & Delivery Policy

Last updated: June 2025

Delivery Timeframe

We aim to deliver your order within 2–3 working days from the date of confirmed payment. While we make every effort to meet this timeframe, we cannot guarantee delivery on a specific day or accept liability for deliveries made outside this window. We cannot be held responsible for out-of-pocket expenses or other costs incurred due to failed or delayed deliveries.

All delivery timeframes are subject to stock availability. Should any changes arise, our team will contact you within 24 hours of receiving your order.

Order Confirmation

Once your order has been dispatched, our system will automatically send a Shipped Order confirmation email to the email address provided at checkout.

Delivery Areas

Valduren currently delivers across all Emirates within the United Arab Emirates. Please note that deliveries may not be available to:

• Islands with restricted access

• Security-controlled zones

• Defense and military areas

In such cases, arrangements can be made to hold your shipment at our warehouse for collection at your convenience.

Address Accuracy

Please ensure your delivery address is correct at the time of placing your order. If an incorrect address has been provided, if our courier is unable to deliver due to the unavailability of a recipient, or if a shipment requires redirection after dispatch, additional delivery charges may apply.

Undeliverable Shipments

Our logistics team will make two delivery attempts over 2 days. Our Customer Service team will also attempt to reach you for an additional 3 days to coordinate delivery.

If we are unable to reach you after all attempts, the shipment will be classified as undeliverable and returned to our warehouse. Please contact us promptly to rearrange delivery.

Contact Us

For any delivery-related queries, please reach out to us:

• Email: info@valduren.com

• WhatsApp / Phone: 971 56 545 7135

• Website: www.valduren.com