Last updated: June 2025
Our Returns Policy
At Valduren, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns within 7 days of the date you receive your items, subject to the conditions outlined below.
Eligibility for Return
To qualify for a return, the following conditions must be met:
-
The item must be in its original, unused condition
-
The original packaging must be unopened and intact (sealed box/wrap must not be broken)
-
The return request must be initiated within 7 days of receiving your order
-
Proof of purchase must be provided
Non-Returnable Items
For hygiene and quality assurance reasons, the following items are not eligible for return:
-
Fragrances and perfumes that have been opened or used
-
Items that show signs of use, damage, or alteration
-
Products not in their original sealed packaging
Defective or Damaged Products
If your item arrives with a manufacturing defect or packaging damage, we will exchange the product at no additional cost. Please inspect all goods at the time of delivery and report any defects to our team within 48 hours of receipt.
Return Process
To initiate a return, please contact our Customer Service team via email or WhatsApp with your order number and reason for return. Our team will guide you through the process.
Refund Processing
Once we have received and inspected the returned product(s), we will notify you by email of the approval or rejection of your return. If approved, your refund will be processed to your original payment method. Please note:
-
Original delivery charges are non-refundable
-
Return shipping costs are the responsibility of the customer unless the item is defective
-
Refunds may take 5–10 business days to appear on your statement depending on your bank
Contact Us
To initiate a return or for any queries regarding your order:
-
Email: info@valduren.com
-
WhatsApp / Phone: 971 56 545 7135
-
Website: www.valduren.com